Seoul, Korea, Republic of
Locations
35, Seosomun-ro 11-gil, Jung-gu, Seoul, 04516, KR
Job Description
Join a team that powers how businesses access capital and manage risk. In Trade and Loan Operations, you help deliver secure, scalable solutions that keep money moving and clients confident. You’ll work with teammates who value collaboration, continuous improvement, and putting users first. If you’re energized by complex problem-solving and visible impact, this role offers meaningful responsibility and room to grow.
As a Transactions Specialist IV in Trade and Loan Operations, you design and deliver reliable, technology‑enabled services that make it easier for clients to do business with us. You work closely with partners across operations and technology to modernize processes, strengthen controls, and enhance the client experience. You’ll thrive here if you enjoy learning, owning outcomes, and contributing to an inclusive, supportive team culture.
Job responsibilities
- Deliver accurate, timely processing of trade and loan transactions in line with documented procedures and policies.
- Own daily workload, prioritize effectively, and escalate risks or issues promptly.
- Maintain expertise in the product portfolio and the tools that support client processing; identify opportunities to simplify and automate.
- Partner with cross‑functional operations teams to research and resolve inquiries and breaks end‑to‑end.
- Make decisions within established policies and controls; apply sound judgment to exceptions and escalate as needed.
- Support performance feedback and coaching for frontline associates; share best practices to strengthen team capability.
- Contribute to projects that enhance client and customer experience identified through escalations and continuous improvement.
- Uphold strong risk and control standards, including reconciliation, quality checks, and complete, clear documentation.
- Communicate clearly with clients and internal partners to provide status updates and set expectations.
Required qualifications, capabilities, and skills
- Experience in trade finance and/or loan operations processing with adherence to documented procedures.
- Ability to analyze and interpret client operating procedures and instructions, and translate them into accurate processing steps.
- Proven track record meeting deadlines and volume targets in a production environment.
- Strong attention to detail with solid quality control practices and documentation discipline.
- Demonstrated ability to lead or coordinate team workflows in an operations setting.
- Strong written and verbal communication skills with a client‑focused mindset.
- Proficiency with Microsoft Word, Excel, Access, and PowerPoint.
- Ability to prioritize, solve problems, and make decisions within established policies; escalate risks appropriately.
Preferred qualifications, capabilities and skills
- Familiarity with trade and loan product lifecycles, including onboarding, servicing, and settlements.
- Experience improving processes using continuous improvement methods such as Lean or Six Sigma.
- Exposure to workflow, case management, or automation tools in an operations context.
- Experience supporting client escalations and remediation initiatives.
- Comfort working with metrics and dashboards to monitor productivity and quality.
- Experience collaborating across regions in a regulated financial services environment.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
지원하러 가기Seoul, Korea, Republic of
Locations
35, Seosomun-ro 11-gil, Jung-gu, Seoul, 04516, KR
Job Description
Join a team that powers how businesses access capital and manage risk. In Trade and Loan Operations, you help deliver secure, scalable solutions that keep money moving and clients confident. You’ll work with teammates who value collaboration, continuous improvement, and putting users first. If you’re energized by complex problem-solving and visible impact, this role offers meaningful responsibility and room to grow.
As a Transactions Specialist IV in Trade and Loan Operations, you design and deliver reliable, technology‑enabled services that make it easier for clients to do business with us. You work closely with partners across operations and technology to modernize processes, strengthen controls, and enhance the client experience. You’ll thrive here if you enjoy learning, owning outcomes, and contributing to an inclusive, supportive team culture.
Job responsibilities
- Deliver accurate, timely processing of trade and loan transactions in line with documented procedures and policies.
- Own daily workload, prioritize effectively, and escalate risks or issues promptly.
- Maintain expertise in the product portfolio and the tools that support client processing; identify opportunities to simplify and automate.
- Partner with cross‑functional operations teams to research and resolve inquiries and breaks end‑to‑end.
- Make decisions within established policies and controls; apply sound judgment to exceptions and escalate as needed.
- Support performance feedback and coaching for frontline associates; share best practices to strengthen team capability.
- Contribute to projects that enhance client and customer experience identified through escalations and continuous improvement.
- Uphold strong risk and control standards, including reconciliation, quality checks, and complete, clear documentation.
- Communicate clearly with clients and internal partners to provide status updates and set expectations.
Required qualifications, capabilities, and skills
- Experience in trade finance and/or loan operations processing with adherence to documented procedures.
- Ability to analyze and interpret client operating procedures and instructions, and translate them into accurate processing steps.
- Proven track record meeting deadlines and volume targets in a production environment.
- Strong attention to detail with solid quality control practices and documentation discipline.
- Demonstrated ability to lead or coordinate team workflows in an operations setting.
- Strong written and verbal communication skills with a client‑focused mindset.
- Proficiency with Microsoft Word, Excel, Access, and PowerPoint.
- Ability to prioritize, solve problems, and make decisions within established policies; escalate risks appropriately.
Preferred qualifications, capabilities and skills
- Familiarity with trade and loan product lifecycles, including onboarding, servicing, and settlements.
- Experience improving processes using continuous improvement methods such as Lean or Six Sigma.
- Exposure to workflow, case management, or automation tools in an operations context.
- Experience supporting client escalations and remediation initiatives.
- Comfort working with metrics and dashboards to monitor productivity and quality.
- Experience collaborating across regions in a regulated financial services environment.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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