애플 · Apple Support Business and Education Advisor (Korean & English)

You’re a problem-solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamoured by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritise and manage your time. You’re not only here to help fix issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Business and Education Advisor. As a Business and Education Advisor in Specialty Programs Support team, you will respond to and manage customer requests from a selection of high profile global business and education institutions as well as Apple’s growing presence of pro-user Customers. Your primary function will include providing support to Apple’s Customers through administrative tasks, problem research, isolation, documentation, reporting and resolution. This includes providing administrative support and basic to complex technical support for all iOS and Mac products. In addition experience of Final Cut Pro, Logic Pro, Aperture as well as Server and MDM deployment are a distinct advantage. This role requires proficiency in Korean and English (reading, writing and speaking). This position is home based and you can work anywhere from Korea. Key Qualifications A suitable technical qualification or minimum of 1 years experience in a similar environment required.You will provide administrative support to business, education and customers.You will research, investigate and provide high quality responses to technical enquiries.You have extraordinary attention to detail in case management, follow-up and follow-through.You will report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams.You will act as a resource to provide

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