H&M · Site Specialist North East Asia (Fixed term internship)

Company Description H&M Brand is on a journey to again become a truly customer focused company. In line with our Rewind and Fast Forward strategy, we want to achieve clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. Region North East Asia is one of the 9 regions within the H&M Group and has its headquarters in Tokyo, Japan. The Region portfolio consists of more than 150 stores across Japan and Korea– with its unique customer trend in fashion. Job Description As Site Specialist, you will contribute to added customer value, a strong brand and increased sales by driving the experience, relevance and performance of your customer base in everyday execution. Your responsibilities are but not limited to Work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work. Maximize OMNI profitable net sales and customer base for your market and relevant customer group – short and long term.Responsible for the performance of customer segments on-site to secure set growth targets and increase customer satisfaction, short and long-term.Daily optimization and evaluation of our customer journey, online touchpoints and components. Qualifications University Degree or formal educations, preferably in Business, Economics or E-commerce or formal educationSales driven, customer focused and results oriented.You have excellent communication skills, including fluent written and spoken English. Knowledge in other languages is meriting.Strong data management skills – analytical, structured, ability to synthesize information and draw conclusionsAnalytical skills to evaluate actions from a short- and long-term perspective and connect to growth targetsYou are comfortable visualizing and presenting the results of your analysis towards collaborating teamsProactive, curious & innovative approach to problem solving with a constant improvement mindsetAble to work independently and be self-motivated while still working within a team environment and fostering

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