에어비앤비 · Payments Ambassador

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The CS Payments team works closely with our third party processors to track guest payments and locate host payouts, missing refunds and adjustment situations and works in a number of proactive projects. All members of the CS Payments Team must be good investigators and pay attention to details.  Responsibilities Provide professional and efficient service to hosts and guests requiring it, in addition to responding to escalated issues from internal teams.Process complicated payments and line items including charges, refunds, adjustments, misc credits and payouts.Communicate with third party processors and track payments/payouts. Be familiar with and comply with industry standards and regulations regarding sensitive user information.Investigate and document bugs, product issues and customer complaints; escalate concerns to the correct party as appropriate.Work on CS Payments related projects according to business need and as directed by leadership team. Qualifications Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication.Making Decisions: You consistently make good decisions that are aligned with our core values, and backed up by our processes and policies. You challenge your assumptions to ensure quality, unbiased decisions based on facts and outcomes. You're comfortable making judgment calls, and you use observation, reflection, experience, and reasoning to reach informed conclusions. People seek you out for advice and solutions. You let your resources guide your thought process,

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