에어비앤비 · Regional Quality Insights Analyst – Japan Market

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Quality Insights Analyst (QIA) will support the day-to-day activities of the internal/partner sites for Japanese market in APAC. The QIA will lead by example and set the high bar and standard for Quality across Volume and supported tiers in the Japan market team and wider Community Support (CS) organization. This Analyst will report to the APAC Quality Manager and will handle all things quality for the internal/partner Japanese market support teams in APAC. The main task will be to support various site (internal/partner) Support Ambassadors and drive Quality initiatives for continuous improvement. The business case development and reporting of evaluations and root cause analysis data will be the responsibility of this Analyst along with making sure all assigned duties are completed by the deadline. The QIA will also be responsible for the collaboration across other CS teams as the Quality representative. This role will act as an Ambassador of our brand and set the high bar for customer service standards.  Responsibilities Complete evaluations and root cause analysis in line with agreed targetsProvide day to day support of the in-region Quality program and global as necessaryAnalyze, report and present findings from Quality evaluations to inform the CS organization of how quality is being delivered on a program, region, or site levelDesign and lead deep dive projects for the in-region QIA teams to complete to help drive service improvements and manage through to dive completionComplete QI and ad hoc after-action reviewsLeverage evaluation insights to help drive customer service improvements through

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