블리자드 코리아 · IT Desktop Support Specialist

Position Overview Blizzard Entertainment is looking for a self-motivated and skilled IS specialist. Blizzard IS specialists are the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have expertise in PC and Apple hardware and would also possess a high level of experience in troubleshooting both Windows and Mac operating systems, networking issues, and have exceptional customer service skills. Role & Responsibilities Provide support to end users on a variety of IT related issues.Identify, research, and resolve technical problems.Respond to telephone calls, email, and requests for technical support.Document, track, and monitor problems to ensure a timely resolution.Manage ticket request and follow-up with users.Install and maintain Windows and Mac operating systems (OS).Troubleshoot PC hardware and software. Minimum Requirements Customer Service Outstanding customer service skillsStrong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective mannerGood organization and time-management skillsReliability and dependability"Can do" attitude Technical Extensive PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10, 11 and Apple OSXBasic to intermediate knowledge of network technologies (TCP/IP, DNS, DHCP) Other Willingness to work weekends if neededAbility (and willingness) to lift a minimum of 40 poundsGood time management and organizational skillsITIL knowledge and experiencePassion for gaming & technologySpeaks and writes fluent English We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Blizzard Entertainment is a global company committed to growing our employees

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