트립닷컴 · Hotel Support Operator Intern

[About Us]

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

[Key Roles and Responsibilities]

• 제휴 호텔 및 파트너사 상대로 B2B CS 업무
• 전화, 이메일 및 실시간 채팅을 통해 파트너사의 문의사항 해결 (예약, 시스템 사용 등)
• 제휴 호텔 및 파트너사 상대로 프로모션 홍보
• 관련 부서와 협업을 통해 협력사의 만족도 향상

[Requirements]

• 4년제 대학이상 졸업자 혹은 졸업 예정자
• 비즈니스 영어 사용 가능자
• 신입 또는 4년이하 경력
• 중국어 사용 가능자 우대
• 5성급 호텔, OTA 여행사, 콜센터 관련 경험자 우대

[Why Trip.com Group]

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertises
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!