About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, you’ll get to（Key Roles and Responsibilities) Handle inquiries and requests from hotels and partnerships in a professional and courteous manner (B2B CS) Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines via calls, emails, and live chat. Work in conjunction with your coworkers, supervisors, and other departments as necessary Promote campaigns or services to affiliated hotels.  Be able to convert into a full-time employee with a non-fixed contract. What you'll Need to Succeed Bachelor's degree or expected to graduate in 2023 Good command of both English and Korean  Excellent communication skills and problem-solving attitude Work experience in hotels, OTA, and customer service centers is a plus Speaking Chinese is a plus  Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether