About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?! It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution? What you’ll do  Support in developing strategies for activation, retention, customer journeys & lifecycle management ultimately leading to increased conversion rates, revenue and profitability Develop and execute merchandising strategies that provide customers with various ways to shop products Manage and operate the platform’s end-user facing products by applying a set of objective criteria on a regular basis. Identify, test and execute best in class online user experience strategies that drive engagement and conversion Work cross functionally with local and global stakeholders to support  executing user program initiatives Analyze, track, and report results of user programs to identify actionable insight for improvements Actively execute constant feedback cycles between