About AlphaSights AlphaSights was born with a purpose: to unlock human knowledge to power success. From our state-of-the-art offices in nine major world cities, we connect business leaders seeking knowledge with the experts who possess it. We’re one of the fastest-growing global companies, employing 1500+ colleagues of 60+ nationalities. What we do We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. Our clients use our services when evaluating critical investment and business decisions. We connect them with industry experts who possess specific knowledge that is otherwise unavailable to them. We’re a fast-paced, client-driven service organization. We respond to client inquiries within minutes and deliver within hours. When deadlines are tight, and when robust insight is make or break, our clients count on us. Client Service Associate Role As a client service associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between our clients and industry experts. After initial training at our New Joiner Academy and on the desk, you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.). Your responsibilities Understand client needs and the available expert pool for the project Source and engage experts using our internal database and external digital directories Match client briefs with the most relevant experts and appropriate interaction formats Schedule and manage all client-to-expert interactions Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them Graduate Program Our fast-paced, two-year program is a
