필립스 코리아 · Field Service Engineer – MR (신입/경력)

Job Title

Field Service Engineer – MR (신입/경력)


Job Description

Role Summary

  • Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.
  • Play a very important role in the growth of customer service business and sales business.

Key Areas of Responsibilities

  • Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.
  • Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.
  • Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
  • Providing service support to team members as required, focusing on good team work.
  • Preparing and providing kinds of Service Report on an accurate and timely basis.
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
  • Other duties as required by management, including travel and support all region of Korea

Qualifications & Requirements

  • Fresh-graduated level – experience max.6 years.
  • Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major
  • Strong technical knowledge on Healthcare products
  • Good communication skill and Open mind to share with others
  • Good execution skill
  • Good English skill in reading, writing and speaking
  • Self-motivation and self-management
  • Work base on whole Korea region
  • If you are experienced, the Medical System (Imaging System) industry is recommended.
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