Job Title
Field Service Engineer – MR (신입/경력)
Job Description
Role Summary
- Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.
- Play a very important role in the growth of customer service business and sales business.
Key Areas of Responsibilities
- Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.
- Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.
- Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
- Providing service support to team members as required, focusing on good team work.
- Preparing and providing kinds of Service Report on an accurate and timely basis.
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
- Other duties as required by management, including travel and support all region of Korea
Qualifications & Requirements
- Fresh-graduated level – experience max.6 years.
- Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major
- Strong technical knowledge on Healthcare products
- Good communication skill and Open mind to share with others
- Good execution skill
- Good English skill in reading, writing and speaking
- Self-motivation and self-management
- Work base on whole Korea region
- If you are experienced, the Medical System (Imaging System) industry is recommended.
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