필립스 코리아 · Field Service Engineer – MR (신입/경력)

Job Title

Field Service Engineer – MR (신입/경력)

Job Description

Role Summary

• Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.
• Play a very important role in the growth of customer service business and sales business.

Key Areas of Responsibilities

• Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.
• Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.
• Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
• Providing service support to team members as required, focusing on good team work.
• Preparing and providing kinds of Service Report on an accurate and timely basis.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
• Other duties as required by management, including travel and support all region of Korea

Qualifications & Requirements

• Fresh-graduated level – experience max.6 years.
• Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major
• Strong technical knowledge on Healthcare products
• Good communication skill and Open mind to share with others
• Good execution skill
• Good English skill in reading, writing and speaking
• Self-motivation and self-management
• Work base on whole Korea region
• If you are experienced, the Medical System (Imaging System) industry is recommended.