LocationSeoul - 10 Gukjegeumyung-ro, Youngdenugpo-gu, 27th Floor Brookfield Culture Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description JOB PURPOSE: The role is primarily focused on ensuring staff in Brookfield Korea’s head office have access to a modern and reliable IT platform. The Technical Support Specialist is part of the Technology Services team and is a focal point for staff on all IT related matters. The Technical Support Specialist acts as a conduit between staff and the various internal and external IT support providers, creating a seamless IT experience for all staff. The Technical Support Specialist will provide a high level of technical IT desktop support to staff in their allocated “zone”, typically a floor within Brookfield Singapore’s head office. The Technical Support Specialist will be seated within the Brookfield Singapore’s Head Office and will be approachable and easily accessible by staff. From time to time, some remote desktop support may be required for staff outside of head office. KEY ACCOUNTABILITIES: A Subject Matter Expert for all matters related to desktop IT computing (hardware, software, services) Troubleshooting various IT technical issues relating to (but not limited to) desktop hardware and software, mobility devices, printing, network connectivity, Office 365, OneDrive for Business and other common desktop applications Managing workload through IT Service Management toolset (creating, updating, and closing of incident tickets and service requests) Ensuring all issues and escalations from staff are addressed in a timely fashion through effective follow up and tracking adhering to agreed SLAs Maintenance of IT system documentation as required Identifying areas for system or