머크 · Account Manager (Academia Segment / 화학 소재, 나노, 에너지)

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your Role: Develop & execute sales strategy for Academia segment (Government, Hospital, University) & designated accounts within assigned responsibility Develop & improve the assigned Major accounts and deliver a sustainable New sales development in Academia segment (Government, Hospital, University) Build up reliable customer relationship focusing on Major accounts and Key Opinion leader Through effective account management, expand product portfolio in the assigned account seeking new opportunities and prospects in the Academia segment (Government, Hospital, University) market Establish annual, quarterly, monthly, or weekly sale plans and priorities and schedule own activities to achieve the targets Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Ensure the timely and successful delivery of our solutions according to customer needs and objectives Collaborate with sales team to identify and grow opportunities within responsibility Build and manage the positive relationship with the customers including distributors Share sales leads, customer feedback, and information on competitor activity with appropriate stakeholders within organization (e.g. marketing, service, global stakeholders, etc.) so that they can respond to changing market conditions and customer demands Ensure customer information and relevant documents are maintained in the appropriate database and CRM Deliver or arrange the training on a product or service to customer or distributors if necessary Assist with challenging client requests or issue escalations as needed Serve as the lead point of contact for all customer account management matters Manage the receivables and monitor the credit condition of customer accounts for minimizing the business risk Develop the new

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