모건스탠리 · Service Mgmt (Production Management)

DESCRIPTION

About the Role

The Korea Bank Workplace Support Services team is looking for a Branch Manager to cover the Sales & Trading Business Units in Seoul, Korea. This includes Fixed income & Foreign Exchange Division.

The primary responsibility is maintaining stability, service, and ensuring the availability of technology systems for the user environment. The candidate should have experience leading a team which supports a trading floor or similar environment.

This person will need to provide leadership, frontline support, manage projects, procurement and training & communication pertaining to the users’ technology environment. Given the breadth of support which spans multiple BU’s this individual must have very strong communication skills in dealing with Senior Management and direct Business clients.

This person should have a high-level understanding of technical disciplines across multiple infrastructure systems and front & back office applications. They are also responsible for providing frontline desktop support for the Fixed Income and Foreign Exchange business units in Seoul, Korea. This position requires strong troubleshooting skills, excellent communication skills, management and organizational skills, and aptitude for fast learning and the ability to work well in a team environment.

As part of this team the Branch Manager will have standard working hours in operations, however there is the need to be flexible due to some on-call, incident management, weekend work checkouts and adverse environmental factors.

A critical part of the Branch Manager role will be adherence to the firm’s Risk Management and Asset Alignment policies to ensure all efforts are captured, following procedures, and ensuring the audit trails are fully maintained.

In addition, the branch IT manager manages and coordinates the local regulatory requirements with TOR.


Key Responsibilities

> To maintain stable desktop environment for legal entity

> Proper and timely response for problems received directly from users

> Occasionally provide 1st level troubleshooting support on both software & hardware, OS, Business applications and remote devices

> Escalate issues to 2nd and 3rd level support if necessary

> Understand the business operations & users’ practices

> Perform impact analysis for special events (Business and IT Events)

> Perform root cause analysis and suggestion to the vendor/other IT teams to reduce recurring issues

> Act as a liaison between across each of the business units and the Technology teams supporting them

> To work closely with global counterparts/project teams on desktop related projects

> Perform testing, user piloting and deployment on both software & hardware

> Update local regulatory report and support documentation

> Coordinate new hire and transfer process – equipment purchase, data transfer and setup business specific applications

> Perform basic system and Bank of Korea system administration tasks

> Keep up to date on the current technology

> IT Asset Management — manage IT asset lifecycle and store/move/dispose IT asset securely


QUALIFICATIONS

Qualifications, Skills & Requirements

> Strong people management and interpersonal skills

> Strong leadership and project management skills

> Client focus and relationship management

> Strong analytical problem-solving skills

> Excellent verbal and written communication skills in English and Korean; ability to frame technical information in an appropriate fashion based on target audience

> Good team player and good multi-tasking skills

> Excellent follow-up skills; must take initiative and stay with problem from beginning to end

> Able to operate effectively in stressful situations, e.g. during a system outage effecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations

> Proven ability to work independently with little supervision as well as in a team environment

> Previous experience in Production Support, Change Management role

> Comprehensive knowledge of Windows operating system, O365 applications and computer hardware

> Solid experience in supporting Market Data products, e.g. Bloomberg, Eikon

> Good knowledge of the Bank and FX business

> Understanding of Risk Management and Korean Financial Regulatory

> Business continuity management to ensure support is provided for situations such as Covid 19


Educational Requirement:

> Bachelor’s degree

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