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ABOUT US
ShopBack: For the wins
The ShopBack Group is Asia-Pacific’s leading shopping and rewards platform, serving over 35 million shoppers across ten markets.
ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game – be it rewards or meaningful experiences – such that shoppers can achieve a personal victory every time they use ShopBack.
The Group powers over US$3.5 billion in annual sales for over 10,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform’s offerings into financial services, providing shoppers responsible and convenient payment options at checkout.
Responsibilities
- The first point of contact in addressing queries promptly and effectively.
- Managing our onsite feedback form.
- Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
- 신속하고 효과적으로 고객 문의를 처리
- 고객 피드백 양식 관리
- 팀의 비즈니스 목표에 따라 고객의 피드백을 서비스에 반영하여 개선 및 최선의 방법으로 고객 지원
- 로컬 운영 팀과의 협력을 통해 서비스 및 비즈니스 프로세스 최적화를 지원
Requirements
- Prior experience with customer service/support services is a plus.
- Strong interpersonal and communication skills – both written and spoken.
- Native or bilingual proficiency in Korean
- Professional working proficiency in English.
- Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
- And most importantly, a genuine heart to help solve our customers’ problems!
- 고객 서비스 / 지원 서비스 경험자 우대
- 강력한 대인 관계 및 의사 소통 기술 – 작문 및 회화
- 한국어 원어민
- 비즈니스 영어 소통 가능자
- 공감 능력이 뛰어나고 비즈니스 지향적이며 신속하고 정확한 문제 해결 능력
- 빠르게 변화하는 환경을 배우고 적응하려는 강한 의지, 일부 고객 서비스, PR, 판매 및 / 또는 사업 운영 배경이 도움이 될 수 있습니다.
- 고객의 문제 해결을 돕고자 하는 진심
It is 6-month contract CSE position, but open to converting to FTE based on performance after 6 months.
계약 기간 후 업무 평가에 따라 정규직 전환 가능.
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