언더아머 · Associate, Customer Service (Ecommerce)

Position Summary

Be responsible for UA customer service in Korea; Response to consumer’s inquiry, complaint and dissatisfaction, and develop new best practices to increase consumer’s satisfaction and operation efficiency


Essential Duties & Responsibilities

  • Continuously improve a customer service level 
  • Capability to managing all kinds of customer related issues
  • Responsible for consumer’s inbound call and response to consumer’s inquiry and requirement
  • Make a outbound call to consumer to provide any feedback for their requirement timely
  • Aggressively communicate with the related functions and teammates to resolve issues 
  • Support Franchise Partners to manage consumer’s complaints 


Qualifications (Knowledge, Skills & Abilities)

  • Team Player. The ability to work effectively in a fast paced working environment as part of an efficient team
  • Humble & Hungry.  Confidence without arrogance; driven to continually “up their game” regardless of prior successes
  • Unparalleled Integrity.  In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
  • Action Oriented.  “Can do” and “does do” attitude; authentically engaged with people and situations
  • Accountable.  Commits to stretch goals and delivers; holds self to highest performance standards
  • “Gets” Under Armour.  Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand


Education And / Or Experience

  • Bachelor’s Degree 
  • 3 – 5 years’ customer service center experience in e-commerce and retail industry
  • Ability to identify complaints from consumer’s inquiry
  • Strong communication and problem-solving skills
  • Good collaboration, communication, and analytical skills
  • Documentation skill – Excel, Powerpoint, Google sheet, Word, etc 
  • Familiar with CS call system across multiple platforms 
  • Good command of both spoken and written English
  • Fashion and/or sports experience preferred
  • Salesforce Service Cloud experience preferred
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