JLL · Workplace Experience Crew

Our Client’s Workplace Experience Crew’s primary goal is to deliver exceptional & memorable service through support of our client’s colleagues and their work, regardless of what that is. This role will have a deep understanding of the workplace and the surrounding areas and become the single point of contact of daily workplace needs on the office floors.

In this role, the crew member provides an enhanced workplace experience through a collaboration of dedicated resources and existing Facilities teams. This concept builds on the service matrix model the client has in place with Facilities, Culinary, Security and Engineering Enterprise teams. 

Key Responsibilities:

The Workplace Experience Crew will be expected to handle the delivery of the following:

  • Employee Experience & Support
  • Change Management
  • Employee Engagement & Community Building Events
  • Communication, Feedback & Business Insight

The Workplace Experience Crew will be responsible for managing a range of tasks such as but not limited to:

Reservable desks and lockers sharing, Reservation tool, Drop-in desks, Breakout spaces, Community areas, Workplace experience hub, Culture activations, Point of contact for onsite Facilities

You will base yourself within the business and be recognised as the “go-to” trusted workplace partner fostering all-level relationships.

The role is defined by working to the following key principals:

  • Create workplace “Delights” for desk sharing program elements including desks, lockers and breakout spaces.
  • Enhance workplace experience through a collaboration of dedicated resources and existing Facilities teams.
  • Take ownership of all services that support colleagues within the workplace.
  • Build relationships & vibrancy with key stakeholders & encourage interaction between colleagues through cultural activations.
  • Drive appropriate etiquette and behavior as well as maintains Facilities standards and services
  • Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the changed workplace environment

Service Excellence

  • Be the voice of the client’s colleagues by listening and providing for their requests.
  • Ensure client’s colleagues experience service excellence consistently, driving providing warm, courteous, and prompt welcome on arrival and throughout the client journey
  • Proactively deal with enquiries and requests in person, ping or email, in a timely and professional manner.
  • Be a supporter of change and spokesperson for the desk sharing program.
  • Provide an information service for the local area and liaise as a point of contact between partners and employees, enhancing service with a concierge approach
  • Ensure that the workplace spaces and hub are always immaculate, taking ownership of the space and reporting issues appropriately.

Community Engagements

  • Create vibrant spaces with a sense of community that represent Client’s culture.
  • Support the in-office experience which include planning and running a series of amazing culture moments and activations.

Personal Presentation and Responsibilities 

  • Maintain a professional, polite, and considerate manner at all times
  • Adhere to presentation standards as per the personal appearance guidelines

Person Specification/Requirements

  • At least 1 – 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
  • Self-motivated individual committed to service excellence
  • Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
  • Skilled in guest/client service and confident in striving for excellence
  • Must be computer literate including MS office, Google drive
  • Ability to use own initiative and take ownership
  • Should have an excellent and positive “can do attitude” and a great team player and supporter
  • Able to work in a fast, and pressured environment providing a discreet and personalised service.
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