포티넷 · Cybersecurity Support Engineer – Korea

Job Description

This role will provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.



Responsibilities

  • Focal point of the escalation of the critical issues in Korea and closely work with the engineering team to get the issues to be fixed in a timely manner.
  • Mentor team members on complex and critical issues.
  • Communicate with sales teams when needed to address the technical issue internally and coordinate with stakeholders.
  • Take leadership to bring new skills to the team by coaching and mentoring the existing engineers.
  • Understand customer network/security implementation and requirement technically.
  • Technical issue analysis, troubleshooting and consultation for customer
  • Effective communication with customers and colleagues.
  • Manage customer expectation correctly.
  • Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
  • Reproduce customer issue/bug in Fortinet APAC lab.
  • Keep improving technical knowledge and updating latest network/security technology and protocols.


Requirements:

  • 2-4 years working experience in networking/security related field.
  • In-depth knowledge of TCP/IP.
  • Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
  • Good communication and written skills in English.
  • Got sense of urgency and capable to handle tense situation.
  • Positive, communicative and customer oriented attitude.
  • Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA …)
  • Experience in security products and technology (e.g., Firewall, IPS, DDoS).
  • Bachelor’s Degree in electrical engineering or Computer Science or equivalent experience.
  • Nice to have skills:
    • Good exposure in Unix/Linux environment would be a plus.
    • Experience in system integration and multi-vendor environment.
    • Experience in data center deployment.
    • Experience in wireless access point.
    • Experience in SQL database.


Fortinet is an equal opportunity employer.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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